Privacy Policy
Effective July 15, 2026
This site, vanconvention.ca, is operated by the Vancouver Convention 2026 event team. This policy explains what information we collect, how we use it, and the choices you have.
What we collect
- Name and email address when you register interest, buy a ticket, or contact us.
- Mobile phone number when you opt in to text updates.
- Ticket and registration details, such as your team affiliation, needed to run the event.
- Basic technical data, such as pages visited, used to keep the site working well.
How we use it
- To process registrations and deliver tickets.
- To send event updates, reminders, and account links you request.
- To answer questions sent to our support inbox.
- To publish recognition such as leaderboards where participants have chosen to take part.
Text messages
Our text program sends event updates, ticket links, and day of event logistics from our toll free number. Message frequency varies. Message and data rates may apply. Reply STOP at any time to cancel. Reply HELP for help or email tickets@vanconvention.ca.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt in data and consent are never sold or shared with any third party.
Every marketing email we send identifies us as the sender and includes a working unsubscribe link. One click removes you from future sends. Transactional emails, such as receipts and ticket links, are sent only when you trigger them.
What we never do
- We never sell your personal information.
- We never share your contact details with third parties for their marketing.
- We never ask for passwords or payment details by text or email.
Payments
Ticket purchases are processed by our ticketing partner on their platform. We do not store your credit card details. Their privacy policy applies at checkout.
Keeping and protecting data
We keep registration data only as long as needed to run the event and meet legal requirements. Access is limited to the event team. Data is stored with providers that use encryption in transit and at rest.
Your choices
You can ask us what we hold about you, ask for corrections, or ask for deletion. Email tickets@vanconvention.ca and we will respond promptly.
Contact
Questions about this policy go to tickets@vanconvention.ca.